Frequently Asked Questions:

Where are your servers located?

All of our Dedicated servers are located in one of two places: Either our IOFLOOD-owned and operated datacenter in Tempe, AZ, or, in the PhoenixNap datacenter in Phoenix, AZ.

How soon will I get my server?

For Bare Metal Cloud Servers, they are typically delivered within 1 hour of placing your order, provided there are no technical problems with the order.

When ordering a custom configured server, typically you will receive your server within 24 - 72 hours -- If you are on a strict deadline, just let us know and we will prioritize your order

Are you a reseller of ___?

Certainly not. IOFLOOD owns its own servers, runs its own network, and employs its own support staff, and wouldn't have it any other way.

Do you have a speed test file / ip?

Yes, we have a test IP at 148.163.68.178 and a 1gb test file http://148.163.68.178/1g.bin. We also have Asia optimized links. A test IP is 107.167.79.194 or http://107.167.79.194/1g.bin.

What payment methods do you accept?

We currently accept Paypal and credit cards.

Through our secure credit card processor we accept Visa, Mastercard, Discover, American Express, and China Unionpay.

Can I get remote reboots / KVM / IPMI?

24/7 Customer-accessed remote KVM using the IPMI feature on our servers is available for free to all customers. IPMI allows remote access as though you have your own keyboard, mouse, and monitor hooked up directly to the server, as well as allowing for customer inititated OS reinstalls and reboots.

Do you offer a money-back guarantee?

Yes! If you're not happy with our service for any reason, you can request a refund within 15 days of the date your server is provisioned, and we will give you one without any hassle or catch.

Do you have 24/7 Support?

No. We do not have a low-skilled "overnight shift" and therefore cannot claim to have 24/7 support. We do our best to answer your tickets thoroughly and completely when an appropriately trained member of staff is available. Staff schedules can vary a little, but we are typically staffed from 8am to midnight, 7 days a week, Arizona Time Zone.

Outside of those hours, our company president will attempt to triage any tickets regarding server hardware failures or network failures. However, resolution to even these high priority tickets may sometimes be delayed until our regularly staffed hours.

Do you offer a service level agreement (SLA)?

No. We find that SLAs are not worth the paper they're written on. If you read through a typical SLA, they exclude so many things as to be meaningless. If a company doesn't stand behind their service, they can always find an excuse to deny an SLA claim. We don't want to promise something and then not deliver it.

We take a difrerent approach -- If you have problems with your service that you should not have had, we will do our best to make it right.

I understand that's a little informal, but, at least for me personally, it's all I would hope for from the vendors I work with, and usually more than they can deliver.

If you are required to only purchase services that have an SLA, I understand that our SLA policy may prevent you from ordering from us. If that's the case, IOFLOOD would not be a good fit for your needs.

Do you offer DDoS Protection?

No. Unlike some service providers, we don't promise to offer cheap or free DDoS protection that doesn't really work. That creates a false sense of security, letting people down when they need it most. As well, for very large DDoS attacks, even customers who were not targeted by the impact may see service disruption. Because we want service to be reliable for all customers, we discourage people who receive very large DDoS attacks from using our services.

In the event that your server receives a large DDoS attack, we ordinarily will null route the IP being attacked for a limited time. This way, any other services or virtual machines on your server will remain accessible, and the attack will only impact the one IP being attacked. We find that this policy works well for most customers to limit the impact of denial of service attacks.

If you're not sure if you need DDoS protection or not, and want it mostly "just in case", you probably don't need DDoS protection. In our experience, most DDoS attacks are not random -- most people don't receive them at all, and a few people receive large attacks regularly. In short, if you're not sure if you'll need DDoS protection, you probably don't. In that case, we are a good option for you.

However, if you frequently receive large DDoS attacks, you should be hosting with a specialized provider who focuses on offering high levels of DDoS protection -- we would not be a good fit for you.

Do you offer shared or vps hosting? What about colocation?

IOFLOOD only offers dedicated servers. Focusing on one thing and doing it well is more important to us than offering every conceivable service.

However, you can still enjoy our quality servers and network. Check out the VPS and Shared hosting being offered by our customers.

Is inbound bandwidth metered?

No. All metered plans only monitor outbound traffic (from your server to the internet). Inbound traffic is free.

How many ip addresses can I get?

Each server includes 5 IPs, and we can offer up to 256 additional ips for game hosting, VPS hosting, or other reasonable uses.