Customer Success

Customer Success

Horizontal vs Vertical Scaling: A Framework for VPS and Shared Hosting Providers

Your hosting business is growing rapidly, and you’re starting to feel the pressure of accommodating an increasing number of clients on your dedicated servers. It’s a good problem to have — but still a problem. It’s a common challenge faced by many VPS and cPanel shared hosting providers, and it begs the question: how do

Web hosting Reliability: 8 tips to get 100% Uptime

You deploy a new website or server with the greatest optimism. Unfortunately, it frequently goes down when you least expect it. Does this sound familiar? If you’re like most people, you’ve been frustrated by downtime and the harm it can cause your website or business. However, don’t worry; we’re here to help. In this article,

What is a good ping? Why ping speed matters for websites and gaming

Have you ever had a website load slowly, been in a game that’s lagging, or have a skype call turn robotic? One of the main causes of this is excessive latency. As latency is commonly measured with the “ping” command, this latency is often called your “ping time”. This latency measures the time it takes

Ubersmith: How to Understand Your Invoice!

Welcome to another of our Ubersmith ‘how to’ guides! For this post we’re going to walk you through how to understand your invoice. Prior to the start of every billing period you’ll receive an automated invoice through our billing system.  This invoice will be delivered to you via email to any email address listed as

Testing the network speed of your IOFLOOD.com server with iperf

With 10gbps and faster network ports becoming more common all the time, it is becoming increasingly important to make sure that a server can actually use all of that bandwidth. At these high speeds, many things can go wrong that limit your performance to less than the maximum speed of the port. The most important

Failing Safe – Drive Wipe Policy

Some of you may recall recently we posted a blog post about using checklists to help avoid workplace complacency and customer inconvenience.  If you missed it, you can go back and read it here:  https://ioflood.com/blog/check-one-two-three/ No matter how comprehensive your checklists may be, there will always be weak points that can cause confusion, concern, or

IOFLOOD.com – Phoenix, AZ, Dedicated Servers: 2020 Carrier Upgrades and Network Improvements

Here at IOFLOOD.com we are continually looking to improve the performance and reliability of our network for you, our dedicated server customers. So today we’re happy to announce new carrier and network upgrades. These upgrades improve both our upstream internet provider connectivity and the internal network that your servers connect to.   Firstly, to improve performance

Check One, Two, Three!

Avoiding Workplace Complacency and Customer Inconvenience through the use of Checklists. Here at IOFlood we pride ourselves on using the right tools for the job, in everything we do.  We love servers, which is why we would never use substandard hardware during provisioning.  We also love our customers, which is why we take pride in

IOFlood Policies – Overdue Billing

A top of mind concern in the IT industry is preventing data loss. Typically, technical solutions are considered, but this overlooks more mundane causes of data loss that arguably crop up more frequently, such as human error, billing errors, and similar issues. As a company that cares about the preservation of customer data, we give

Hosting Best Practices Part 1: Server Cancellations

It’s 3am, and you get woken up by a flood of calls from angry customers. You stumble over to the computer to see what’s going on, and sure enough, you can’t reach your server. You send your hosting company a trouble ticket, thinking the server must have crashed again, a nuisance, but no big deal,